Refund policy

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at minimaison69@gmail.com. Returns must be sent to the following address:

Items sent back to us without first requesting a return will not be accepted.

Damages, defects, and wrong items

If your item arrives damaged, defective, or is not the variant you ordered, contact us immediately with photos of the item. In these cases, once verified, we will process your refund immediately, and you will not be responsible for any return shipping cost.

All other returns

For returns not related to damage, defect, or an incorrect variant (for example, change of mind or sizing preference), the customer is responsible for 100% of the shipping cost to return the item to our warehouse. Once your return is received and inspected, we will notify you of the approval status of your refund.

Exceptions / non-returnable items

Certain items cannot be returned, including personal care goods, custom or personalized orders, and hazardous materials. Sale items and gift cards are also non-returnable. Contact us if you have questions about a specific item.

Exchanges

The fastest way to get the item you want is to return the one you have, and once that return is approved, place a separate order for the new item.

European Union 14-day cooling-off period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition you received it: unworn or unused, with tags, and in its original packaging, along with proof of purchase. As with other returns, return shipping costs are the customer's responsibility unless the item arrived damaged, defective, or incorrect.

Refunds

We will notify you once we've received and inspected your return, and confirm whether the refund was approved. If approved, you'll be refunded automatically to your original payment method within 10 business days. Please note it can take additional time for your bank or credit card company to process the refund.

If more than 15 business days have passed since your return was approved and you haven't received a refund, contact us at minimaison69@gmail.com